Man with Van South Kensington Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van South Kensington provides man and van and related removal services within South Kensington and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means Man with Van South Kensington, the provider of man and van and removal services.

1.2 "Customer" means any individual, partnership, company or organisation that requests or uses the services of the Company.

1.3 "Services" means any transport, removal, packing, loading, unloading, or related services provided by the Company.

1.4 "Vehicle" means any van or other vehicle used by the Company for the provision of the Services.

1.5 "Goods" means any items, belongings, furniture, equipment or material handled, transported or stored by the Company on behalf of the Customer.

1.6 "Contract" means the agreement between the Company and the Customer incorporating these Terms and Conditions.

2. Scope of Services

2.1 The Company provides man and van services, including collection, transportation and delivery of Goods, primarily within South Kensington and other London locations, as well as to and from other areas in the United Kingdom where agreed.

2.2 The Company may also provide additional services such as packing, unpacking, furniture assembly and disassembly if these have been expressly agreed in advance.

2.3 The Company reserves the right to refuse the carriage or handling of any Goods which, in its reasonable opinion, are unsafe, illegal, hazardous, inadequately packed or otherwise unsuitable for transport.

3. Booking Process

3.1 Bookings can only be made by the Customer or an authorised representative of the Customer. By making a booking, the Customer confirms that they have authority to do so.

3.2 When requesting a quote or making a booking, the Customer must provide accurate and complete information including, but not limited to, collection and delivery addresses, access details, parking arrangements, the nature and approximate quantity of Goods, and any special handling requirements.

3.3 The Company will provide a quotation based on the information supplied by the Customer. Quotations are not binding if the information provided is inaccurate, incomplete or changes before or on the day of the move.

3.4 A booking is only confirmed once the Customer has accepted the quotation and the Company has acknowledged acceptance of the booking. The Company may require a deposit or full payment in advance as part of the booking confirmation process.

3.5 The Customer must notify the Company as soon as possible of any changes to the booking details. Changes may result in an adjustment to the price and may be subject to availability.

4. Access, Parking and Customer Responsibilities

4.1 The Customer is responsible for ensuring adequate access to the collection and delivery addresses, including access for the Vehicle and for safe loading and unloading of Goods.

4.2 The Customer must arrange any necessary parking permissions or permits at both collection and delivery locations. Any parking fines or costs incurred due to insufficient or incorrect parking arrangements may be charged to the Customer.

4.3 The Customer is responsible for ensuring that all Goods are ready for transport at the agreed time, unless packing or preparation services have been agreed as part of the booking.

4.4 The Customer must ensure that all Goods are properly packed, secured and labelled, particularly fragile or valuable items, unless the Company has agreed to provide packing services.

4.5 The Customer must not ask the Company or its personnel to carry out any illegal act or to move any items that are prohibited by law or these Terms and Conditions.

5. Payments and Charges

5.1 Prices are based on factors including time, distance, size of the Vehicle, number of personnel required, the nature and volume of Goods, and any additional services requested.

5.2 The Company may charge by the hour, by a fixed price, or on another agreed pricing structure. Any minimum charge period or call out fee will be clearly stated at the time of booking.

5.3 Unless otherwise agreed in writing, payment is due on or before completion of the Services. The Company may require a deposit or full payment in advance.

5.4 The Company accepts payment by methods agreed in advance. The Customer is responsible for ensuring that sufficient funds are available and that payment details are correct.

5.5 If payment is not made when due, the Company reserves the right to withhold delivery of Goods or to retain Goods until full payment is received. The Company may also charge interest on overdue amounts at the statutory rate and recover any reasonable costs of debt recovery.

5.6 Any additional charges arising from circumstances beyond the Company’s control, including delays caused by poor access, waiting time due to keys or paperwork, traffic restrictions or inaccurate information supplied by the Customer, may be added to the final invoice.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving notice to the Company. The effective time of cancellation or amendment is when the Company confirms receipt of such notice.

6.2 The Company may apply cancellation charges depending on the notice period provided by the Customer:

a If cancellation occurs more than 48 hours before the agreed start time, no cancellation fee may be charged, subject to any non-refundable deposit terms advised at booking.

b If cancellation occurs between 24 and 48 hours before the agreed start time, the Company may charge up to 50 percent of the quoted price.

c If cancellation occurs less than 24 hours before the agreed start time, or if the Customer fails to be present or ready at the agreed time, the Company may charge up to 100 percent of the quoted price.

6.3 If the Customer wishes to amend the date, time, or other key aspects of the booking, the Company will make reasonable efforts to accommodate the request but does not guarantee availability. Amendments may result in changes to the quoted price.

6.4 The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, accidents, Vehicle breakdown, road closures, strikes, or illness. In such cases, the Company will seek to reschedule where possible or provide a refund of any payments made for Services not provided. The Company shall not be liable for any indirect loss resulting from such cancellation or postponement.

7. Customer Warranties and Prohibited Goods

7.1 The Customer warrants that all Goods are owned by the Customer or that the Customer has full authority to have them moved.

7.2 The Customer must not present for removal or transport any Goods that are hazardous, explosive, flammable, corrosive, illegal, stolen, or otherwise unsafe, including but not limited to gas cylinders, firearms, ammunition, chemicals, or perishable goods likely to cause damage.

7.3 The Company is entitled to refuse carriage of any prohibited items and may at its discretion dispose of or remove any such items if discovered. The Customer shall indemnify the Company against any loss, damage, or expense arising from the presence of prohibited Goods.

8. Liability of the Company

8.1 The Company will exercise reasonable care and skill in handling, packing, loading, transporting and unloading the Customer’s Goods.

8.2 The Company’s liability for loss of or damage to Goods is limited to direct loss only and shall not exceed a reasonable cost of repair or replacement, subject to any specific limits notified to the Customer at the time of booking.

8.3 The Company shall not be liable for:

a Loss or damage arising from the Customer’s failure to pack Goods properly, unless packing services were provided by the Company.

b Damage to Goods where the Customer or a third party is involved in loading or unloading.

c Loss or damage arising from inherent defects, poor condition, or natural deterioration of Goods.

d Loss of or damage to items of a particularly high value, such as jewellery, precious metals, cash, important documents or works of art, unless such items have been declared in writing and agreed with the Company prior to the move.

e Any indirect or consequential loss, including loss of profit, income, business, goodwill, or anticipated savings.

8.4 The Customer must inspect Goods as soon as reasonably practicable following completion of the Services. Any loss or damage that the Customer believes is the responsibility of the Company must be reported in writing as soon as possible and in any event within a reasonable period following the move.

8.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by the Company’s negligence, fraud, or any other liability that cannot be excluded under applicable law.

9. Insurance

9.1 The Company maintains insurance appropriate to a professional man and van and removal service, subject to the policy terms, conditions, limitations and exclusions.

9.2 The Customer is strongly advised to arrange additional insurance cover for high-value or particularly fragile items or where the value of Goods exceeds any standard limit advised by the Company.

10. Waste, Disposal and Environmental Regulations

10.1 The Company operates in accordance with UK waste and environmental regulations. The Company is not a general waste disposal contractor and will only remove items as part of an agreed service.

10.2 The Customer must not present for removal any household or commercial waste that is not suitable for normal transport or that must be handled by a licensed waste carrier or specialist contractor, unless expressly agreed in advance.

10.3 Where the Company agrees to remove unwanted items or arrange disposal or recycling, this will be subject to separate charges and in compliance with applicable laws.

10.4 The Customer is responsible for ensuring that any waste or disposable items presented for removal do not contain hazardous materials or substances restricted under UK waste regulations.

10.5 The Company reserves the right to refuse removal or disposal of any items which, in its opinion, would breach waste or environmental regulations or would be unsafe to handle.

11. Delays and Events Beyond Control

11.1 The Company will make reasonable efforts to adhere to agreed dates and times but cannot guarantee arrival or completion times due to traffic, road conditions, weather, access issues or other factors outside its control.

11.2 The Company shall not be liable for any delay or failure in performance of the Services which results from events or circumstances beyond its reasonable control, including but not limited to accidents, breakdowns, extreme weather, public events, road closures, acts of authorities, strikes, or civil unrest.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

12.2 Any formal complaint should be made in writing, providing full details of the issue and any supporting information. The Company will consider all complaints fairly and will respond within a reasonable timeframe.

13. Data Protection and Privacy

13.1 The Company collects and processes personal data only as necessary to manage bookings, deliver Services, take payment and meet legal obligations.

13.2 The Company will take reasonable steps to protect the Customer’s personal information and will not sell or disclose it to third parties except where required to provide the Services, to comply with law, or with the Customer’s consent.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any Contract between the Company and the Customer, are governed by and shall be construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, any Contract, or the Services provided by the Company.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

15.2 No variation of these Terms and Conditions shall be valid unless agreed in writing by the Company.

15.3 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.

15.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract.